Cancellation Policy

To ensure fairness and availability for all our patients, we kindly ask for a minimum of 48 hours’ notice if you need to cancel or rearrange an appointment.

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Providing sufficient notice allows us the opportunity to offer the appointment to another patient in need of care and helps us use clinical time efficiently.

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We understand that unexpected illness or emergencies can occasionally arise, and we will always take exceptional circumstances into consideration.

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Our Appointment Management and Cancellation Policy for short notice cancellations (less than 48 hours’ notice) and failed to attend appointments is as follows:

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• First short notice cancellation / failure to attend
No charge will be applied.

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• Second consecutive short notice cancellation / failure to attend
A fee of £1 per minute will be charged based on the scheduled appointment duration.

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• Third consecutive short notice cancellation / failure to attend
The full cost of the scheduled treatment will be charged.

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Repeated missed appointments and late cancellations impact our ability to provide timely care to other patients and result in lost clinical time.